FAQ
Frequently Asked Questions (FAQ)
1. What products do you sell?
Nova Belle offers premium human hair wigs and elegant jewelry for customers worldwide.
2. Do you ship internationally?
Yes, we offer worldwide shipping to most countries.
3. How long does shipping take?
Orders usually arrive within 5–20 business days, depending on your location.
4. How can I track my order?
Once your order ships, you'll receive a tracking number by email.
5. Are your wigs made from real human hair?
Yes, our wigs are made from 100% premium human hair unless otherwise stated in the product description.
6. Can I return my order?
Yes, we accept returns according to our Return & Refund Policy.
7. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
8. Can I cancel my order?
Orders can be canceled before they are shipped. Please contact us as soon as possible.
9. How do I contact customer support?
Email us at support@novabelle.com, and we'll respond within 24–48 business hours.